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Your questions Answered

These are some common question you may need to ask or want answers for.

If Mobi PC is free why do I have to pay?

The app is free but to use all the features you have to pay a very small one off payment to go Pro. Just purchase the upgrade in the app and its a one payment. Pro upgrade is per device only not per account. If you reinstall the app to different device you must purchase the upgrade again.

Why cant I connect to the Mobi PC server?

Please make sure you have installed both server and remote control app and they are the atest versions. 

Make sure you have disabled any VPN software as proxies can block communications.

Make sure any firewall or security software is not blocking Mobi PC. Make sure the software or port is listed under the inbound and outbound rules and allowed access.

Can your PC accept incoming TCP requests?  Also check that the PORT you are using is forwarded if using a router. Port forwarding instructions are different per manufacturer so please contact their help number. Once the Mobi PC server is running and switched on, you can see if the port you set is open by using a site like this.

Sometimes the service will not work if both devices are on the same WiFi. In this case try connecting using the LAN IP.

See the help section for more details.

I have an iPhone can I use Mobi PC?

At present time of publishing Mobi PC is only available on Android, Windows and Windows Phone devices.  But please check us out later as we may plan to release it on the iPhone in future.

Why are there ads?

We have spent many months developing this software and it has cost us alot to make and promote.  We need to cover these costs and support future improvements.  Ads help us bring in a little extra revenue.  We also hope you can support us by making a donation.

The app doesnt work can i get a refund?

Please contact us first to see if we can help. If this still does not help you you can contact the stores payment processor for a refund within their terms and conditions/.

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